Please read these terms and conditions which are applicable for me to be able to provide Solution Focused Hypnotherapy either on-line, within a clinic or as a home visit. They are designed to protect your interests as a client. By making an appointment, you are agreeing to these terms and conditions. If you are unable or unwilling to agree to these terms and conditions do not book an appointment, please get in touch so we can discuss any issues.

Standards of behaviour

During the course of any therapy, you will be treated with respect and I will not abuse the trust that you put in me. In return, you agree to partake in the sessions not under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If any conduct contravenes these standards of behaviour I reserve the right to cancel the session and any further therapy sessions.


Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where permission is given to share information with an external party I will only supply information agreed with you and that I believe is in your best interest.

Exceptional circumstances of confidentiality include where there is a criminal or civil court case, where a court order has demanded disclosure, or where there is good cause to believe that failing to disclose information would cause danger or harm to you or others. Child Protection Issues fall into this category. Following your last appointment, your rights of confidentiality are permanent and client records are destroyed after 10 years.

The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of my Continuous Professional Development requirements. No personal details are ever used during these meetings.

Number of sessions

As I try to make clear “Change comes from within” and therefore can only realistically happen if you are fully committed to achieving your desired outcomes. It would be unethical of me to guarantee a cure or that you will obtain the goals you seek, as the control of thoughts, beliefs, emotions and behaviours always reside with you, the client. At no time will you be made to do anything against your will using hypnosis.

I will endeavour to apply my training, expertise and experience to your issues with the aim of achieving the agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at any stage following our first interaction are given on the basis of the information presented at that time. Each client and the origins of their issues are unique. Estimates are only rough guidelines and are subject to change.


If you are running late or anticipate running late for your appointment, please leave a text message on 07587 401996. I am unable to accept calls when with a client but will pick up messages when I’m next available. I will aim to accommodate any delay starting your appointment but please be aware that my appointment schedule may not always permit this and therefore your appointment may have to finish at the original finishing time.


If you wish to change, postpone or cancel an appointment, I require 24 hours notice otherwise I reserve the right to charge the cost of the full session. If you wish to discontinue your course of therapy, you do not have to give a reason. You may provide these notices either verbally or in writing.

Medical Conditions

A medical questionnaire is conducted at the start of the initial consultation that helps me to identify any contra-indications for you to receive hypnotherapy. It is also used to assess whether your health is affecting the goals you wish to achieve. Please inform me if at any time during your course of therapy you commence, recommence or cease with any medication, prescribed or otherwise or if there are any medical changes.

By continuing to browse and use this website ( you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any of these terms and conditions, please do not use this site.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The information in this website is given in good faith. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your own personal and specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. Links are provided for your convenience to provide further information. They do not signify that:

  • We endorse the website(s).
  • We have responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website, is subject to the laws of England, Northern Ireland, Scotland and Wales.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of law in which they are intended to be effective, then within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be deleted from this clause. The remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by, and in accordance with, the laws of England and Wales. If these Terms and Conditions are not accepted in full you must not use the website.

Content & therapy disclaimer

This website is provided for your information only and is not intended to replace a consultation with a registered Hypnotherapy practitioner.

The contents of the site should not be considered as medical advice. If you have any doubts or concerns about your health, you should always seek advice from a medical doctor before embarking on any Complementary Therapy. As with all forms of therapy, Hypnotherapy cannot guarantee any results or a ‘cure’. Every person is individual, has individual needs and requires individual treatment; Hypnotherapy is not a ‘cure all’ treatment, what may work for one, may not work for another.

Heart Hypnotherapy in any part, cannot accept responsibility for any loss, damage or injury arising from the use of this website or the contents herein.

Use of Cookies

This website, powered by WordPress uses cookies to distinguish you from other users of my website. This helps me to provide you with a good experience when you browse my website and also allows me to improve my site. A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Any cookies that are used are only to ensure the proper running of the site. They are not used for tracking purposes, just to hold site information for the duration of your browsing session. I do not use 3rd Party / Tracking / Advertising cookies.

I do use Google Analytics to provide statistics on website traffic – see below for the Google explanation.

Google Analytics “small print”

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.